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Open your account with clear privacy terms

Our Privacy Policy explains what data we collect when you create an account, use UPI, Paytm, PhonePe or Google Pay, open the lobby, and contact our team.

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sattmatk Open your account with clear privacy terms
CONTACT ROUTES

Check privacy contact paths

Privacy questions should come through a channel that lets us verify your account without exposing extra data.

Email privacy desk Send your privacy request from the email linked to your account so we can match records safely. We reply with the next step and may ask for one security check before making changes.
Live chat privacy help Use live chat for quick privacy questions about cookies, device sessions or account access. For deeper changes, the chat team will move the case to email so the full request trail stays clear.
Policy escalation If a privacy reply does not settle your concern, ask for escalation in the same thread. We check the earlier messages, payment references and account actions before sending a further answer.
DATA CARE

Browse how we handle data

We treat privacy as part of the account flow, not a separate formality. The policy covers what happens when you open an account, sign in from a device, use payment methods, adjust…

Account data

We collect details you provide during account setup, such as name, contact data, date of birth where requested, and login credentials. These records let us manage access, answer account questions and keep wallet actions linked correctly.

Payment references

For UPI, Paytm, PhonePe and Google Pay, we store transaction IDs, status messages, timestamps and related account markers. This helps us reconcile deposits, trace failed attempts and answer wallet privacy questions.

Cookie choices

Cookies help remember your session, language preference, security state and analytics choices. You can adjust browser settings, but blocking some cookies may affect sign-in checks or cause repeated verification prompts.

Security checks

We log sign-in attempts, device markers, IP ranges and session activity to detect unusual access. When we see risk signals, we may ask for extra verification before allowing sensitive account or privacy changes.

Retention periods

We keep data only while it is needed for account service, payment checks, dispute handling, security, tax or legal duties. When those reasons end, we delete, anonymise or archive records under controlled access.

Change requests

You can ask us to correct account data, provide a copy, restrict certain processing or delete data where law allows. We explain any record we must keep and the reason for keeping it.

Discover answers on privacy choices

These answers explain common privacy choices linked with your account, wallet, cookies and support messages. They are written for India in plain English, so you know what to send us and what we may need before acting. For any request about your own data, contact us from your account email whenever you can.

It covers account details, contact data, login records, payment references, device signals, cookie data and support messages. It also explains when we share limited data with service partners needed for payments, hosting, security or legal duties.

We use payment references to confirm deposits, match wallet entries, trace failed transactions and handle disputes. We do not receive every banking detail; we keep the identifiers needed to reconcile activity and answer payment privacy questions.

Yes. Send the request from your account email and tell us the data range you need. We may verify your identity first, then provide the records we can share under applicable law.

You can ask us to update contact details or correct account data that is wrong. Some fields linked with payment checks or legal records may need proof before we change them.

Cookies keep your session active, remember preferences and help us spot risky access. You can change browser settings, though some account checks may repeat if key cookies are blocked or cleared.

Retention depends on the record type and the reason for keeping it. Account, payment and security records may stay while needed for service, disputes, compliance duties or fraud prevention, then move to deletion or anonymisation.

Use the privacy email or live chat and include your account email, request type and date range. Avoid sending full bank details in chat; we will ask for secure verification if needed.

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